|
General Faq |
|
| |
DO YOU RESIZE RINGS? |
| |
We do resize rings. If you require resizing of a ring please contact us before the close of an auction. If you do request resizing it can delay delivery of an item from 5 to 7 days. Rings can usually be resized up or down no more than 2 sizes.
We are now offering Free resizing! But since we have a ‘full refund less shipping’ policy on all our items we will charge $20 if a resized ring will be sent back for refund. |
|
|
|
DO WE OFFER APPRAISALS OR CERTIFICATES? |
|
To guarantee the reliable quality of this item and give you the ultimate peace of mind and confidence, we have provided you with a Certificate of Authenticity containing a detailed grading report, FREE OF CHARGE! Every Certificate includes detailed information about the 4 important characteristics of a diamond (the 4 C's): color, cut, clarity. and carat weight; a picture of the item, and the appraisal value.
|
 |
|
|
|
WHAT ARE COLORS ENHANCED DIAMONDS? |
|
Color enhanced diamonds are natural diamonds that have undergone a coloring technique/procedure based on high energy particle technology.
Click here to learn more about Color enhanced diamonds. |
|
|
|
IS THE COLOR PERMANENT? |
|
The color of each diamond that we treat is permanent and stable under normal conditions of wear and care. Color enhanced diamonds can be treated as any other diamond except when there are processes involving extreme heat (572° F). When a ring is given for resizing, for example, the client should inform the jeweler that the diamond is color enhanced so that the proper precautions can be taken. |
|
|
|
WHY COLOR A DIAMOND? |
|
Natural color diamonds are so beautiful but yet so rare and therefore so expensive. With today's technology it is possible to take a colorless diamonds and permanently add colors to them. |
|
|
|
CAN I GET MY COLOR ENHANCED DIAMOND CERTIFIED? |
|
Yes the Gemological laboratories are now issuing diamond certifications for color enhanced diamonds. |
|
|
|
WHAT ARE CLARITY ENHANCED DIAMONDS? |
|
Clarity Enhanced diamonds are real natural diamonds. The principle of Clarity Enhancement is to make natural diamond imperfections invisible. Almost every diamond has minute imperfections and fissures. When light rays travel through a diamond the fissure reflects the light in such a way that it becomes visible. It is these fissures that are made invisible through enhancement. After the enhancement process the light rays are able to travel through the fissure instead of reflecting off of it, giving you a visually more perfect diamond.
clarity enhanced diamonds can be reversed in an extreme heat condition, in case such as this you may return the item to GemStoneKing and we will retreat or replace it with a new same item purchased. |
|
|
|
WHAT IS THE SOURCE OF ALL OUR DIAMONDS? |
|
All our rough diamonds have been purchased from legitimate sources not involved in funding conflicts and in compliance with United Nations resolutions. We hereby guarantee that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds. |
|
|
|
ARE THE ITEMS YOU ARE SELLING BRAND NEW? |
| |
We only sell brand new items. We do not sell used jewelry. |
|
|
|
DO YOU SELL REAL JEWELRY? |
|
All our jewelry is real and genuine. We do not sell fake or lab created gemstones/diamonds. |
|
|
|
I AM SKEPTICAL OF BUYING JEWELRY ON THE INTERNET. WHAT ASSURANCES CAN YOU GIVE ME? |
|
The best advice we can give you is to check our background record on selling over the internet in different web platforms such as eBay, Channel Marchant.
Click here to r ead the latest testimonials
from just a few of our satisfied
customers. |
|
|
|
WHY ARE YOUR PRICES SO LOW IN COMPARISON TO RETAIL STORES? |
|
We are a jewelry manufacturing company, and the prices we offer are the price that we would normally sell to other wholesalers or jewelry stores.
A typical jewelry distribution channel involves 4 to 5 middlemen representing 300 to 400% in added cost. Putting our products on eBay allows us to interact directly with the consumer at tremendous savings. |
|
|
|
WHO IS GEMSTONEKING? |
|
Please visit our About Us page. |
|
|
|
WHERE SHOULD I KEEP MY DIAMOND JEWELRY? |
|
We recommend that all diamond jewelry be stored in soft cloth pouches when not being worn. |
|
|
|
HOW SHOULD I TAKE CARE OF MY DIAMOND JEWELRY? |
|
Exposure during ordinary wear to perspiration and household chemicals, like chlorine and hairspray, can cause buildup that dulls the surface of the diamond. We recommend periodic cleaning to keep the diamond sparkling and refractive. |
|
|
|
WHAT ARE YOUR BUSINESS HOURS? |
|
Our business hours are Monday thru Friday, 09:30am to 6.00pm, excluding holidays.
If your question is not answered in our Frequently Asked Questions, please feel free to email us. |
|
|
|
Shipping & Handling |
|
|
DO WE SHIP INTERNATIONAL? |
|
We do ship to most countries with the exception of Indonesia. We will ship by the best possible method either United Parcel Service (UPS) or the United States Postal (USPS)Service by Registered Mail. Shipments are made within 48 hours of payment receipt via Paypal, Money Order or Bank Draft. If payment is received by personal or business check your item will be shipped 10 days after we deposit your check into our account and not when it clears your bank.
Customs and Import Duties: Your country of residence may impose duties or levy some charge that you must pay because your order originated outside of your home country. These fees are your responsibility and are separate from the cost paid to joggles for your merchandise and shipping.
Please do not ask that we mark the customs tag as a "gift" or to value the order at less than what you paid for the merchandise. Our doing any of those things is fraud. Thanks for understanding.
|
|
|
|
|
|
IF I SEND PAYMENT TODAY, HOW FAST CAN YOU SHIP? |
|
If we receive your payment before 10:00AM, we can ship your order out the same day. Orders paid by personal check will be shipped once the check clears which can take up to 10 business days. We ship Monday thru Friday - our shipping department is closed over the weekends and on holidays |
|
|
|
CAN YOU DO EXPEDITED DELIVERY? |
|
We can do UPS Next Day Air for $25, and UPS 2nd Day Air for $15. Requests for expedited delivery should be emailed so we can inform our shipping department. |
|
|
|
HOW LONG WILL IT TAKE TO RECEIVE MY ITEM? |
|
Please allow 4 to 6 days to receive an item after we ship it. |
|
|
|
DO YOU SHIP TO AN UNCONFIRMED ADDRESS? |
|
In the United States we will only ship to a PayPal’s member confirmed address If you are an International customer we will ship if you are International Verified We will not ship domestically (in the United States ) to and unconfirmed address so please do not ask. This is for your protection and ours as well. |
|
|
|
Payment & Check-Out: |
|
|
CAN I PAY BY CHECK? |
|
Yes, we do accept personal checks that are drawn on a U.S Bank, however we hold shipping on the item until the check clears our account. Since each bank is different we have a policy of shipping the item 10 days after we deposit the check into our account, not when it clears your bank.
So if you take into consideration the time you mail a check and the 10 day hold we place on shipping it can take up to 2 weeks before we ship from the time you mail your check. For faster service it is recommended you send a Bank Check or money order and we will then ship normally within 1 business day not including weekends or holidays.
There is no exception to this rule so please do not ask. Any check returned from your bank for any reason will be assessed a $35.00 Bank Fee. |
|
|
|
WHAT METHOD OF PAYMENT DO YOU ACCEPT? |
|
We accept Visa/MC/Discover/Amex through www.PayPal.com. If payment is made Via PayPal then we only ship to a Pay Pal CONFIRMED ADDRESS. If your item is being paid for by money order then we will ship to any address you request if you pay by regular check we hold your item for 10 days from the time we deposit your check not when it clears your bank. |
|
|
|
WHERE SHOULD I MAIL MY PAYMENTS? |
|
All Money Orders, Personal, Cashiers & Business Checks must be made payable to Gem Stone King And be mailed it to:
Gem Stone King Inc.
241 West 37th Street, Suite 718.
New York, NY, 10018, U.S.A. |
|
|
|
I WANT TO PAY VIA PayPal, WHAT IS YOUR PayPal EMAIL ADDRESS? |
|
Our PayPal.com email address pay@gemstoneking.net |
|
|
|
HOW DO I CHECK IF MY PAYMENT VIA PAYPAL HAS GONE THROUGH? |
|
The easiest way to find out if a payment has been sent by PayPal is to log into your PayPal account and click on the History tab. The History section will show you all the payments you have successfully sent. |
|
|
|
WHAT IS THE CHECKOUT PROCEDURE AND WHY IS IT IMPORTANT? |
|
Checkout is a step after you have added items into your "Shopping Cart" and before you send the payment. Think of checkout like a shopping cart, Items that you have purchased from us are automatically stored in your cart. When you are done with shopping you have two options:
1. Check-Out Now! : Click on the Check-Out Now! button at the top of each listing page to immediately proceed with the checkout and payment process. You will be able to complete your payment and finalize your purchase without waiting for an email confirmation from us.
2. Check-Out Later : If you do not choose to Check-Out Now, you will later be notified via e-mail that you have items in your "Shopping Cart". There is no need to contact us to arrange payment. We will automatically send you an e-mail within few hours after leaving our web site. Our message will contain a link to our simple and secure checkout system, where you will be able to quickly and conveniently pay for your purchase.
*If you have chosen PayPal as a payment method our checkout will allow you to go directly to Paypal.com. Before sending any payment we request you to do the checkout, this way we have all your shipping and order information and we can ship your order A.S.A.P. |
|
|
|
DO YOU SHIP TO AN UNCONFIRMED ADDRESS? |
|
In the United States we will only ship to a pay pal’s member confirmed address If you are an International customer we will ship if you are International Verified We will not ship domestically (in the United States ) to and unconfirmed address so please do not ask. This is for your protection and ours as well. |
|
|
